Slack, Teams, email, and chat
All B2B channels in one queue.
AI tools · Company assistants
Pylon pricing, use cases, and first steps
Pylon is a support platform for B2B companies. It gathers requests from Slack, Teams, email, and chat, with automations, a customer portal, and analytics. AI features, paid in credits, sort, answer, and investigate requests.
Pylon has no free plan. The recommended plan to start with: Advanced, $139 per seat, annual contract. Prices checked on October 21, 2026 on the vendor’s official page.
PylonB2B support on Slack, Teams, and email, with AI- Vendor
- Pylon (United States)
- Free plan
- No
- Recommended plan
- Advanced, $139 per seat, annual contract
- In the European Union
- Partly available
- Page checked on
- October 21, 2026
What Pylon does
Who it’s for: B2B companies with many customers on Slack or Teams.
Agentic support
AI sorts, answers, or investigates, paid in credits.
Customer portal
Customers track their requests.
Also
- Analytics and reports
Pylon pricing
The page doesn’t say whether the per-seat price is monthly. AI credits are bought on top, yearly or as you go.
| Plan | Price | Who it’s for |
|---|---|---|
| Professional | $89 per seat, annual contract | Support teams |
| Advanced Recommended to start | $139 per seat, annual contract | Structured teams |
| Enterprise | Custom pricing | Large companies |
Nova’s advice
Advanced is the plan the vendor recommends. Add the cost of AI credits.
A first try, in 30 minutes
Your data. The pricing page doesn’t detail hosting.
What it does less well
- Annual contract and mandatory demo.
- Total cost hard to predict with credits.
Set up a first request triagePylon- Pick a shared Slack channel.
- Create an assignment rule.
- Let AI suggest replies.
- Review before sending.
Alternatives to Pylon
Plain
B2B support on Slack, public prices.
Zendesk
General customer service.
Intercom (Fin)
Customer service with an AI agent.
Frequently asked questions about Pylon
How much does Pylon cost?
Professional: $89 per seat, annual contract; Advanced: $139 per seat, annual contract; Enterprise: custom pricing. Prices checked on October 21, 2026 on the vendor’s official page.
Can you use Pylon for free?
No: Pylon has no free plan. Advanced is the plan the vendor recommends.
What happens to my data with Pylon?
The pricing page doesn’t detail hosting.
What are the alternatives to Pylon?
Plain: B2B support on Slack, public prices. Zendesk: General customer service. Intercom (Fin): Customer service with an AI agent.
Official pages consulted
Page checked on October 21, 2026. Brands are named to identify the tools. No affiliation.