Zendesk is business software for customer support. Each customer request, by email, live chat, or phone, becomes a “ticket” the team follows until it is resolved. AI plays two roles: “AI agents” answer simple questions by themselves, and a “Copilot” helps agents summarize, sort, and write.
Zendesk has no free plan. The recommended plan to start with: Suite Team, €55 per agent per month, billed yearly. Prices checked on October 3, 2026 on the vendor’s official page.
ZendeskCustomer support where AI answers, sorts, and drafts your repliesWho it’s for: customer service and internal support teams, from a small five-person team to a contact center.
You write a few words, and the AI turns them into a polished reply. It can expand, simplify, make the tone more friendly or more formal, or follow an instruction of your choice. With the Copilot add-on, it also rewrites in your own style.
On a long ticket, the AI summarizes the exchanges with the customer. You understand the situation without rereading everything.
When a ticket comes in, the AI drafts a first reply from your help articles and your saved replies. You keep it, edit it, or ignore it.
Also
Prices published in euros. Billed monthly: €25 (Support Team), €69 (Suite Team), €149 (Suite Professional). Automated resolutions beyond the included allowance: €1.50 each with a commitment, €2 pay-as-you-go. The number included (5 or 10 per agent per month) depends on the plan: check it on the pricing page.
| Plan | Price | Who it’s for |
|---|---|---|
| Support Team | €19 per agent per month, billed yearly | A small team that answers by email |
| Suite Team Recommended to start | €55 per agent per month, billed yearly | A team that answers by email, chat, and phone |
| Suite Professional | €115 per agent per month, billed yearly | A structured team |
| Suite Enterprise + Copilot | Custom pricing | Large teams |
| Copilot add-on | €50 per agent per month, billed yearly, on top of the plan | Agents who want AI help in every ticket |
This isn’t an individual purchase: the head of customer service chooses. For a small team, Suite Team covers the essentials, AI agents included. Writing help comes with Suite Professional. The Copilot add-on, at €50 more per agent, is only worth it if ticket volume is high.
Your data. Outside AI providers never learn from your data, but Zendesk uses service data for its own generic models, unless the customer objects.
What it does less well
Have your reply to a customer rewrittenZendeskThe prompt to copy
package shipped yesterday, delivery expected Thursday, sorry for the delay, goodwill gesture: free shipping on the next order
In the starter kit for 3 jobs.
Strongly focused on live chat, with an AI agent billed per resolution.
A French vendor, simpler, with a free plan and a price per workspace rather than per agent.
If you want support in the same tool as sales and marketing.
Support Team: €19 per agent per month, billed yearly; Suite Team: €55 per agent per month, billed yearly; Suite Professional: €115 per agent per month, billed yearly; Suite Enterprise + Copilot: custom pricing; Copilot add-on: €50 per agent per month, billed yearly, on top of the plan. Prices checked on October 3, 2026 on the vendor’s official page.
No: Zendesk has no free plan. This isn’t an individual purchase: the head of customer service chooses.
Outside AI providers never learn from your data, but Zendesk uses service data for its own generic models, unless the customer objects.
Intercom (Fin): Strongly focused on live chat, with an AI agent billed per resolution. Crisp: A French vendor, simpler, with a free plan and a price per workspace rather than per agent. HubSpot (Breeze): If you want support in the same tool as sales and marketing.
Page checked on October 3, 2026. Brands are named to identify the tools. No affiliation.