Intercom is specialized customer service software: the chat bubble on your site, a shared inbox, and a help center. Its AI is called Fin. Fin answers customer questions on its own from your help articles, and hands off to the team when it doesn’t know. A second assistant, Copilot, helps agents write their replies.
Intercom (Fin) has no free plan. The recommended plan to start with: Essential, $29 per seat per month. Prices checked on October 3, 2026 on the vendor’s official page.
Intercom (Fin)An AI agent that answers your customers, day and nightWho it’s for: customer service teams and companies that get a lot of repetitive questions by live chat or email.
Fin reads the customer’s question and answers from your content: help articles, documents, pages of your site. When it can’t find the answer, it says so and hands the conversation to the team. It works over live chat, email, WhatsApp, SMS, social media, Slack, and phone.
You write as you would to a colleague: the tone to use, the topics to avoid, how to present a goodwill gesture. Fin applies these instructions in all its answers.
A procedure (“Procedure”) describes the steps of a complete task: check an order, start a refund, change an account. Fin follows them, fetching information from your other systems, then wraps up or hands off.
Also
Prices published in dollars, checked on October 3, 2026. A handled request (“outcome”) is counted once per conversation. Young companies can apply for a 93% discount through the “Early Stage” program.
| Plan | Price | Who it’s for |
|---|---|---|
| Essential Recommended to start | $29 per seat per month | Small customer service team |
| Advanced | $85 per seat per month | Growing team |
| Expert | $132 per seat per month | Large customer service departments |
| Fin only | $0.99 per handled request, minimum of 50 per month | Companies that keep their current support tool |
| Unlimited Copilot | $29 per user per month, as an add-on | Agents who use it every day |
Before paying, do the math: number of simple questions per month, multiplied by $0.99. Compare that with the time the team spends on them. Start with the 14-day trial with Fin limited to your colleagues, and only get unlimited Copilot for agents who exceed the 10 included conversations.
Your data. Companies can have a workspace hosted in Europe, and AI then processes the data in Europe.
What it does less well
Have Copilot draft a replyIntercom (Fin)The prompt to copy
What do our rules say for a customer who received a damaged item twelve days ago? Write a short, friendly reply, and tell me which help article you’re relying on.
In the starter kit for one job.
A French vendor of live chat and support, with its own AI agent.
If your customers are already tracked in HubSpot: its support agent works on the same records.
For simple live chat, alongside email marketing, from a French vendor.
Essential: $29 per seat per month; Advanced: $85 per seat per month; Expert: $132 per seat per month; Fin only: $0.99 per handled request, minimum of 50 per month; Unlimited Copilot: $29 per user per month, as an add-on. Prices checked on October 3, 2026 on the vendor’s official page.
No: Intercom (Fin) has no free plan. Before paying, do the math: number of simple questions per month, multiplied by $0.99.
Companies can have a workspace hosted in Europe, and AI then processes the data in Europe.
Crisp: A French vendor of live chat and support, with its own AI agent. HubSpot (Breeze): If your customers are already tracked in HubSpot: its support agent works on the same records. Brevo: For simple live chat, alongside email marketing, from a French vendor.
Page checked on October 3, 2026. Brands are named to identify the tools. No affiliation.