Shopify in every ticket
Order, customer, and product visible without switching tabs.
AI tools · Company assistants
Gorgias pricing, use cases, and first steps
Gorgias is customer service software for e-commerce, closely tied to Shopify. Orders, customers, and products show in each ticket. An optional AI agent handles repetitive requests. Price depends on the number of tickets a month.
Gorgias has no free plan. The recommended plan to start with: Basic, $77 per month, billed yearly. Prices checked on October 21, 2026 on the vendor’s official page.
GorgiasCustomer service for Shopify stores, with an AI agent- Vendor
- Gorgias
- Free plan
- No
- Recommended plan
- Basic, $77 per month, billed yearly
- In the European Union
- Partly available
- Page checked on
- October 21, 2026
What Gorgias does
Who it’s for: online stores, especially on Shopify.
AI agent
Answers repetitive requests on its own.
All channels
Email, chat, social media; voice and SMS as add-ons.
Also
- Rules and routing
Gorgias pricing
Monthly: $90 (Basic), $550 (Pro), $1,430 (Advanced). The AI agent, voice, and SMS are billed on top.
| Plan | Price | Who it’s for |
|---|---|---|
| Starter | $40 per month | Small stores |
| Basic Recommended to start | $77 per month, billed yearly | Growing stores |
| Pro | $471 per month, billed yearly | Established stores |
| Advanced | $1,227 per month, billed yearly | High volume |
| Enterprise | Custom pricing | Over 5,000 tickets |
Nova’s advice
Estimate your monthly tickets: that sets the price, not the number of agents.
A first try, in 20 minutes
Your data. Gorgias states GDPR and CCPA compliance.
What it does less well
- Not very useful outside e-commerce.
- Cost rises quickly with ticket volume.
Automate the “Where is my order?” questionGorgias- Open the automation rules.
- Pick the order tracking template.
- Test with a real order.
- Turn it on.
Alternatives to Gorgias
Zendesk
General customer service, for every sector.
Crisp
French customer messaging, cheaper.
Intercom (Fin)
Customer service with the Fin AI agent.
Frequently asked questions about Gorgias
How much does Gorgias cost?
Starter: $40 per month; Basic: $77 per month, billed yearly; Pro: $471 per month, billed yearly; Advanced: $1,227 per month, billed yearly; Enterprise: custom pricing. Prices checked on October 21, 2026 on the vendor’s official page.
Can you use Gorgias for free?
No: Gorgias has no free plan. Estimate your monthly tickets: that sets the price, not the number of agents.
What happens to my data with Gorgias?
Gorgias states GDPR and CCPA compliance.
What are the alternatives to Gorgias?
Zendesk: General customer service, for every sector. Crisp: French customer messaging, cheaper. Intercom (Fin): Customer service with the Fin AI agent.
Official pages consulted
Page checked on October 21, 2026. Brands are named to identify the tools. No affiliation.