Shared inbox
Email, chat, SMS, social, and voice in one place.
AI tools · Company assistants
Help Scout pricing, use cases, and first steps
Help Scout is customer service built around a shared inbox: email, chat, SMS, social, and voice in one place. It adds an online help center and AI Answers, an assistant that resolves requests, paid per resolution.
Help Scout has a free plan. The recommended plan to start with: Standard, $25 per user per month, billed yearly. Prices checked on October 21, 2026 on the vendor’s official page.
Help ScoutA simple shared inbox for customer service- Vendor
- Help Scout
- Free plan
- Yes
- Recommended plan
- Standard, $25 per user per month, billed yearly
- In the European Union
- Partly available
- Page checked on
- October 21, 2026
What Help Scout does
Who it’s for: SMBs that answer customers mostly by email.
Help center
Public articles so customers find answers on their own.
AI Answers
An assistant that resolves requests, paid per resolution.
Also
- Automations
Help Scout pricing
Prices read on the yearly view. AI Answers: $0.75 per resolution, with an adjustable monthly cap and a 3-month free trial.
| Plan | Price | Who it’s for |
|---|---|---|
| Free | $0 | Small teams |
| Standard Recommended to start | $25 per user per month, billed yearly | Growing teams |
| Plus | $45 per user per month, billed yearly | Volume and complexity |
| Pro | $75 per user per month, billed yearly | Large teams |
What the free plan includes
5 users, 1 inbox, and 1 help center.
Nova’s advice
Free covers a small team. Standard adds what you need for several channels.
A first try, in 10 minutes
Your data. Help Scout states HIPAA and SOC 2 Type II compliance.
What it does less well
- Less suited to very large contact centers.
- The website and tool are in English.
Answer as a team with no duplicatesHelp Scout- Open the shared inbox.
- Assign each conversation to someone.
- Add an internal note if needed.
- Reply and close.
Alternatives to Help Scout
Crisp
French customer messaging, with a free plan.
Zendesk
More complete for large teams.
Intercom (Fin)
Advanced chat and AI agent.
Frequently asked questions about Help Scout
How much does Help Scout cost?
Free: $0; Standard: $25 per user per month, billed yearly; Plus: $45 per user per month, billed yearly; Pro: $75 per user per month, billed yearly. Prices checked on October 21, 2026 on the vendor’s official page.
Can you use Help Scout for free?
Yes. 5 users, 1 inbox, and 1 help center.
What happens to my data with Help Scout?
Help Scout states HIPAA and SOC 2 Type II compliance.
What are the alternatives to Help Scout?
Crisp: French customer messaging, with a free plan. Zendesk: More complete for large teams. Intercom (Fin): Advanced chat and AI agent.
Official pages consulted
Page checked on October 21, 2026. Brands are named to identify the tools. No affiliation.