AI finds the warranty rule, summarizes a twenty-message case, and makes sense of your returns export. The diagnosis, the goodwill gesture, and the coverage decision remain yours.
AI helps after-sales service managers with tasks such as “Tell a customer a claim is denied,” “Check whether a failure is covered by the warranty,” and “Pick up a long case and reply to the customer.” Start with a single task, in Claude: allow 5 minutes the first time, and always review the result before you use it.
For each task: how it goes today, then with the tool. And the time it takes the first time.
TodaySaying no to a customer whose device is broken often ends in a one-star review or a letter from a consumer association.
With ClaudeA clear, calm reply that explains the denial, cites the rule, and offers a next step.
Gemini Notebook · A “Warranties” notebook
TodayStatutory warranty, manufacturer’s warranty, extended warranty sold in the store: the rule changes with the product and the date, and it is scattered across ten documents.
With Gemini NotebookThe warranty that applies to the customer’s case, with its exclusions and the exact passage of the document to back it up.
Zendesk · Ticket summary, then “Enhance writing”
TodayTwenty messages, two technicians, and one part swap later, you have to reread everything before you dare call the customer back.
With ZendeskA case you understand without rereading everything, and a complete reply written from your notes.
Also
Wispr Flow · Dictation on your phone
A complete service report, written before you get back in the vehicle.
DeepL · “Glossary”
A warranty claim in the manufacturer’s language, with your technical terms translated the same way every time.
Claude · Excel file, in the conversation
An Excel file with the failures by model, the batches to watch, and the cases that are dragging on.
Claude · Word file, in the conversation
A two-page alert memo, factual and backed by numbers, ready to complete with your photos.
Claude · “Projects”
A step-by-step troubleshooting guide, in the format of your own guides, with the points to confirm flagged.
Tally · “Create with AI”
A service request form whose responses arrive complete, photos included, in a spreadsheet.
What to check
Remove the name, the address, and the serial number before you paste the message, or work in the company’s Team workspace. The denial is decided on the diagnosis and on your terms, not on the assistant’s opinion.
Tell a customer a claim is deniedClaudeThe prompt to copy
You are the after-sales service manager at [type of company]. I have to tell a customer that their failure is not covered. Reason: [out of warranty period, accidental damage, wear part, third-party repair]. What I can offer: [a repair quote at a given price, a discount on a new product, nothing]. Write a reply in three parts: what we found, in simple terms; why the warranty does not apply, with the rule cited; what we are offering, and how to accept it. Ten lines at most, a polite tone, no stock phrases and no promise I have not stated. Tell me if the customer’s message contains a formal notice or mentions a mediator. Message: [paste the message, without the name].
In Nova, “My path” starts from your level: one next step at a time.
The first moves, with free tools.
In your jobTell a customer a claim is denied
In your jobCheck whether a failure is covered by the warranty
In your jobPick up a long case and reply to the customer
For a team: everyone moves forward in their own job. You see the team’s progress, never one person’s activity.
For the reply to a denied warranty claim, the troubleshooting guide for a recurring failure, and the analysis of the returns export, delivered as a real Excel file.
Recommended planFree to try, with no customer data. For a team: Team, $25 per user per month ($20 if billed yearly)
Manufacturers’ warranty terms, terms of sale, and extended warranty contracts in one notebook: the answer cites the exact passage.
Recommended planFree: 100 notebooks, 50 sources per notebook, 50 questions per day
If the department uses it: every request becomes a ticket, and AI summarizes a long case before you call the customer back.
Recommended planSuite Team, €55 per agent per month, billed yearly. Summaries require the Copilot add-on, an extra €50 per agent per month
The technician dictates the service report on the phone, right after leaving the customer’s site. The text comes out punctuated, with your part numbers learned from the dictionary.
Recommended planFree, $0: 1,000 words per week on phone, 2,000 on desktop. Then Pro, $15 per user per month ($12 if billed yearly)
The service request form, built by describing it: part number, purchase date, failure, photo. Belgian vendor, data stored in Europe.
Recommended planFree, $0
For the warranty claim sent to a foreign manufacturer, with your technical terms always translated the same way thanks to the glossary.
Recommended planIndividual, €7.49 per month, billed yearly. On this plan, your texts are not used for training
Prices taken from the vendors’ official pages, dated on each tool page. These subscriptions are not included in Nova. Brands are named to identify the tools. No affiliation.
Nova recommends 6 to start with: Claude, Gemini Notebook, Zendesk, Wispr Flow, Tally, and DeepL. 4 of them can be used for free to get started.
For the reply to a denied warranty claim, the troubleshooting guide for a recurring failure, and the analysis of the returns export, delivered as a real Excel file. The plan to choose: Free to try, with no customer data. For a team: Team, $25 per user per month ($20 if billed yearly).
With “Tell a customer a claim is denied,” in Claude. Allow 5 minutes the first time. A clear, calm reply that explains the denial, cites the rule, and offers a next step.
No. Nova is software, not an accredited training provider: it issues no diploma or certification. It costs €19 per month for one person, and €129 per month for a team of up to ten people.