AI doesn’t replace the phone or the schedule. It writes the message to the customer when a truck is running late, gets answers out of your route exports, translates instructions for a foreign driver, and finds a site’s delivery rule. Load assignment and driving times stay with you.
AI helps freight dispatchers with tasks such as “Warn a customer about a late delivery,” “Reply to a rate request,” and “Measure profitability by customer and by lane.” Start with a single task, in Claude: allow 3 minutes the first time, and always review the result before you use it.
For each task: how it goes today, then with the tool. And the time it takes the first time.
TodayThe truck is stuck, the customer is waiting, the phone is ringing. The message has to go out right away, precise, with no promise you can’t keep.
With ClaudeA five-line message, clear about the new time, ready to send to the customer.
TodayThe request comes in by email, incomplete. You have to answer within the hour, without forgetting wait time, the liftgate, or appointment scheduling.
With ClaudeThe list of questions to ask the customer and a written rate quote, to reread before sending.
Julius · Excel or CSV file, in the conversation
TodayRevenue is known, margin by customer much less so. Empty kilometers get lost in the export.
With JuliusMargin and share of empty kilometers by customer and by lane, with the ten cases to review.
Also
Julius · Excel or CSV file, in the conversation
Wait times by customer and by site, ranked, to back up a discussion or an invoice.
DeepL · Translator, with “Glossary”
Short instructions in the driver’s language, sent with the English version.
Gemini Notebook · A “Customers” notebook
The customer’s instructions for a specific site, each point linked to the original document.
Perplexity · “Research”
A documented overview of the rule, with the official pages to open before assigning the load.
Tally · “Create with AI”
A form the driver fills in on the spot, photos attached, and a table of incidents for handling claims.
Claude · Attached files, in the conversation
The timeline of the file, the list of missing documents, and a holding reply to have reviewed.
Claude · Attached PDFs, in the conversation
A table of the subcontractor’s documents, with expiration dates and what is missing or expiring.
All 10 use cases on this page are in Nova, each with its steps and its prompt.
Try the interactive demoWhat to check
The time you give commits you: confirm it with the driver, taking their driving and rest times into account. No customer name or delivery address in a free account.
Warn a customer about a late deliveryClaudeThe prompt to copy
You are a dispatcher at a trucking company. Write a short message to warn [the shipper, the receiver] about a delay. Shipment: [reference], [number of pallets] from [origin city] to [destination city], delivery scheduled for [date] at [time]. Cause: [breakdown, accident on the route, wait at loading]. New estimated time: [time], to be confirmed at [time]. Give the new time first, then the cause in one sentence, then what we are doing: [second vehicle, delivery tomorrow at opening]. Ask whether the site can still receive at that time. Factual, courteous tone, five lines at most. Don’t admit any liability and don’t promise any compensation.
In Nova, “My path” starts from your level: one next step at a time.
The first moves, with free tools.
In your jobReply to a rate request
In your jobFind a customer’s delivery instructions
In your jobWarn a customer about a late delivery
For a team: everyone moves forward in their own job. You see the team’s progress, never one person’s activity.
It drafts the delay notice, the rate quote, or the reply to a claim from the details you give it, and reads a subcontractor’s documents to pull out the expiration dates.
Recommended planFree to try, with no customer data. At work: Team, $25 per user per month ($20 if billed yearly).
You upload the export from your transportation software and ask your question in plain English: margin by customer, empty kilometers, hours of waiting, with the chart.
Recommended planFree, $0: 25 credits per day. To export charts and reports: Plus, $20 per month, or $16 per month billed yearly.
It translates delivery instructions into the driver’s language, from a computer or a phone, with your terms locked in the glossary.
Recommended planFree: 50,000 characters per month and 1 glossary. For company documents: Individual, €7.49 per month, billed yearly.
A notebook for customers’ requirements and safety protocols: it answers with the exact passage when you are assigning a load.
Recommended planFree: 100 notebooks, 50 sources per notebook, 50 questions per day.
A form the driver fills in on their phone while parked, photos attached. Every incident lands in a spreadsheet, with no missed call.
Recommended planFree, $0
For a driving ban, a cabotage rule, or a hazardous materials rule: it searches the web and gives you the official pages to open.
Recommended planFree to start: 3 “Pro” searches per day, 1 “Research” report per month. Pro, $20 per month (€22 on the French App Store).
Prices taken from the vendors’ official pages, dated on each tool page. These subscriptions are not included in Nova. Brands are named to identify the tools. No affiliation.
Nova recommends 6 to start with: Claude, Julius, DeepL, Gemini Notebook, Tally, and Perplexity. All of them can be used for free to get started.
It drafts the delay notice, the rate quote, or the reply to a claim from the details you give it, and reads a subcontractor’s documents to pull out the expiration dates. The plan to choose: Free to try, with no customer data. At work: Team, $25 per user per month ($20 if billed yearly).
With “Warn a customer about a late delivery,” in Claude. Allow 3 minutes the first time. A five-line message, clear about the new time, ready to send to the customer.
No. Nova is software, not an accredited training provider: it issues no diploma or certification. It costs €19 per month for one person, and €129 per month for a team of up to ten people.