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AI training · Finance and accounting

AI training for collections specialists

AI doesn’t get a customer to pay for you. It sorts the aging report, writes the reminder in the right tone, translates a notice, and finds the rule on late payment penalties. Your time goes to calls, disputes, and negotiating payment plans.

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In brief

AI for collections specialists, in brief

AI helps collections specialists with tasks such as “Write the payment reminder sequence,” “Prioritize reminders from the aging report,” and “Prepare a collection call.” Start with a single task, in ChatGPT: allow 15 minutes the first time, and always review the result before you use it.

  • 10concrete use cases
  • 6recommended tools, 4 of them free to start
  • 5 to 20 minper use case, the first time

The tasks where AI helps most

  • Email and letter reminders
  • Collection calls and negotiation
  • Aging report tracking
  • Dispute handling with the sales team
  • Payment plans and promises to pay
  • Cases to hand off to legal
Use cases

10 concrete AI use cases for collections specialists

For each task: how it goes today, then with the tool. And the time it takes the first time.

ChatGPT · “Chat” mode

Write the payment reminder sequence

TodayYour reminder texts are dated, they all look alike, and the customer can’t tell the first reminder from the last.

With ChatGPTFour escalating reminder messages, ready to save in your software.

  • 15 min
  • as needed

ChatGPT · “Chat” mode

Prioritize reminders from the aging report

TodayThree hundred past-due lines on Monday morning, and no idea in what order to call.

With ChatGPTAn Excel file with four sorted reminder lists, and the ten customers that weigh most.

  • 15 min
  • every week

Pennylane · Connector for your assistant

Prepare a collection call

TodayBefore you pick up the phone, you have to find the open invoices, the past payments, and the earlier delays.

With PennylaneA call brief: the open invoices, the payment history, and your answers to objections.

  • 10 min
  • every day

Also

ChatGPT · Voice

Practice a difficult collection call

An out-loud rehearsal, followed by feedback on your phrasing.

  • 15 min
  • as needed

ChatGPT · “Chat” mode

Propose a payment plan

An installment table that adds up and a draft agreement letter to get signed.

  • 10 min
  • every week

DeepL

Remind a foreign customer in their language

Your reminder in the customer’s language, to reread and then send.

  • 5 min
  • every week

Ordalie

Check the late payment penalties that apply

The rule that applies with its articles, and the calculation formula on an example.

  • 10 min
  • as needed

Perplexity

Research a customer before granting more time

A one-page brief on the company, with the legal notices found and their sources.

  • 5 min
  • every week

Agicap · Agicap connected to your assistant

Measure the effect of late payments on cash

The total overdue, the ten customers that weigh most, and the effect on cash flow in the coming weeks.

  • 15 min
  • every month

Ordalie · Analysis of your documents

Build the timeline for a litigation file

A dated timeline with the documents, the statement of the debt, and the list of missing documents.

  • 20 min
  • as needed

All 10 use cases on this page are in Nova, each with its steps and its prompt.

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One use case, start to finish

ChatGPT for collections specialists: write the payment reminder sequence, step by step

  • 15 min
  • as needed

What to check

The penalty rate and the legal wording come from your terms of sale, not from the assistant. The demand letter itself gets approved by in-house counsel.

Write the payment reminder sequenceChatGPT · “Chat” mode
  1. Open ChatGPT, “Chat” mode, and paste the prompt below, with your timing.
  2. Ask for a warmer variant for your long-standing customers, and a firmer one for repeat late payers.
  3. Have your manager or your in-house counsel review the last message, which announces the demand letter.
  4. Save the four texts as templates in your invoicing software or your email.

The prompt to copy

You are a collections specialist at [a wholesale company that sells to businesses]. Write four reminder messages for an unpaid invoice, from most courteous to firmest: a reminder [5 days] before the due date, a follow-up at [8 days] past due, a firm follow-up at [20 days] that asks for a payment date, and a final notice at [35 days] that announces the demand letter and the penalties provided for in our terms of sale. Each message: a clear subject line, eight lines at most, the fields [invoice number], [amount], [due date], how to pay, and my direct contact details. Professional tone, never threatening, no legal wording I haven’t given you.

My path

What you’ll be able to do, one step after another

In Nova, “My path” starts from your level: one next step at a time.

  1. Talk to AI like a colleague

    The first moves, with free tools.

  2. Write faster, without mistakes

    In your jobWrite the payment reminder sequence

  3. Get answers from your documents

    In your jobCheck the late payment penalties that apply

  4. Find an answer you can trust

    In your jobPrepare a collection call

  5. Never retype anything again

    In your jobPrioritize reminders from the aging report

For a team: everyone moves forward in their own job. You see the team’s progress, never one person’s activity.

The tools

AI tools for collections specialists, and what they cost

ChatGPT

Free to start

It sorts an aging report uploaded in Excel, writes a series of escalating reminders, and plays a difficult customer so you can rehearse a call out loud.

Recommended planFree to start. With company data: Business, $25 per user per month ($20 if billed yearly)

Pennylane

If the company keeps its invoices there: reminders go out on their own, at the pace and in the tone you set, and your assistant can read a customer’s history before a call.

Recommended planEssentiel (small business), €49 per month, excl. tax

Agicap

With the customer collections module, AI writes a reminder tailored to each customer. You also see the effect of late payments on cash flow.

Recommended planAgicap subscription, custom pricing (annual subscription, 12-month minimum)

Ordalie

Free to start

Late payment penalties, demand letters, court orders for payment: an answer with the articles to open. The vendor is French and hosts data in France.

Recommended planOrdalie, €0 per user per month: 10 questions per week

DeepL

Free to start

A reminder in German, Spanish, or Italian, from your English text, with more or less formal wording to choose from.

Recommended planFree, €0, for a text with no personal data. Otherwise: Individual, €7.49 per month, billed yearly

Perplexity

Free to start

Before granting more time: a company’s news and public legal notices, with the sources to open.

Recommended planFree to start. Then Pro, $20 per month (€22 on the French App Store)

Prices taken from the vendors’ official pages, dated on each tool page. These subscriptions are not included in Nova. Brands are named to identify the tools. No affiliation.

Ground rules

The rules to follow with AI in this job

Always do this

  • The aging report and customer files stay in the company’s business workspace. Elsewhere, replace the names with customer codes.
  • An amount, a due date, or a penalty rate gets checked in your software and in your terms of sale before it goes to the customer.
  • A reminder stays courteous and accurate: no threat, no legal wording you haven’t had approved.
  • When the debtor is an individual or a sole proprietor, their data is personal data: GDPR applies, and nothing goes into a consumer tool.

Never hand this to AI

  • Letting automatic reminders go out without checking the open disputes and the payments received.
  • Writing a demand letter or a petition for a court order for payment on your own, on an assistant’s word.
  • Granting a payment plan or a debt write-off because the assistant suggested it, with no internal approval.
Questions

Frequently asked questions about AI for collections specialists

Which AI tools should collections specialists use?

Nova recommends 6 to start with: ChatGPT, Pennylane, Agicap, Ordalie, DeepL, and Perplexity. 4 of them can be used for free to get started.

Can collections specialists use ChatGPT?

Yes. It sorts an aging report uploaded in Excel, writes a series of escalating reminders, and plays a difficult customer so you can rehearse a call out loud. The plan to choose: Free to start. With company data: Business, $25 per user per month ($20 if billed yearly).

Where should collections specialists start with AI?

With “Write the payment reminder sequence,” in ChatGPT (“Chat” mode). Allow 15 minutes the first time. Four escalating reminder messages, ready to save in your software.

Is this an accredited course that leads to a certificate?

No. Nova is software, not an accredited training provider: it issues no diploma or certification. It costs €19 per month for one person, and €129 per month for a team of up to ten people.

Go further

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