AI does not welcome anyone and does not make a bed. It takes on the writing that piles up behind the front desk: replies to inquiries and reviews, messages in several languages, the welcome guide, listings on booking platforms.
AI helps hotel and guesthouse owners with tasks such as “Reply to guest reviews,” “Reply to a booking inquiry,” and “Translate the welcome guide and standard messages.” Start with a single task, in ChatGPT: allow 5 minutes the first time, and always review the result before you use it.
For each task: how it goes today, then with the tool. And the time it takes the first time.
ChatGPT · “Chat” mode
TodayEvery review calls for a reply, the good ones and the bad ones, and replies copied from one review to the next are easy to spot.
With ChatGPTA personal, calm reply, in the language of the review, written for people who are deciding whether to book.
ChatGPT · “Projects”
TodayInquiries come in during breakfast service, and the guest who waits until evening has already booked somewhere else.
With ChatGPTA complete reply, in the guest’s language, ready to reread and send without waiting until evening.
DeepL · File translation, with “Glossary”
TodayGuests from abroad ask the same questions ten times over, because the guide and the instructions exist in only one language.
With DeepLThe welcome guide and your pre-arrival message in your guests’ language, with your house terms kept intact.
Also
Canva · “Canva AI”
An eight-page welcome guide in your colors, to print for the rooms and to send before arrival.
ChatGPT · “Chat” mode
An honest, precise description of the property, in English and Spanish, ready to paste on each platform.
Gemini Notebook · A “Procedures” notebook
An answer in steps, taken from your own procedures, with the page to back it up.
Claude · Excel file, in the conversation
A month-by-month table of occupancy, the average price, and the platforms’ share, with five findings.
Perplexity · “Research”
A calendar of the coming months’ events near you, with the link to each organizer.
Claude · Attached PDFs, in the conversation
A table in plain English of what the contract costs you and requires of you, with the clause for each point.
What to check
Reveal nothing about the stay in your reply: not the dates, not the room, not who was traveling with the guest.
Reply to guest reviewsChatGPT · “Chat” modeThe prompt to copy
I run [a hotel with … rooms, a guesthouse] in [place]. Here is a review left on [platform]. What happened on my side: [your version, in two sentences]. What has been fixed since: [what was done, or nothing]. Write a five-line public reply, in the language of the review: thank the guest for one specific point in the review, acknowledge what is true, calmly correct what is inaccurate without accusing, say what has changed, invite them to come back or to write to me. Write for the future guests who will read the exchange. No irony, no stock phrases, and nothing that could identify this guest: no dates, no room, no companions. Review: [paste the review].
In Nova, “My path” starts from your level: one next step at a time.
The first moves, with free tools.
In your jobReply to guest reviews
In your jobUnderstand a platform’s or a supplier’s contract
In your jobReview occupancy and the average price
In your jobReply to a booking inquiry
For a team: everyone moves forward in their own job. You see the team’s progress, never one person’s activity.
With a project that holds your rooms, your rates, and your policies, it drafts the reply to a booking inquiry or a review, in the guest’s language.
Recommended planFree to start. Plus, $20 per month, if you use it every day.
It translates the welcome guide and keeps its layout, and it sticks to your house terms thanks to the glossary.
Recommended planFree, €0, for text already published: 50,000 characters and 1 file per month. Otherwise: Individual, €7.49 per month, billed yearly.
The welcome guide, the breakfast card, and the in-room notice, from a description and your own photos.
Recommended planCanva Free, €0: up to 20 AI uses.
It reads your bookings export and returns an Excel file of occupancy month by month. It also explains a platform’s contract to you, clause by clause.
Recommended planFree to start. Pro, $20 per month ($17 per month if billed yearly).
You upload the property’s procedures and manuals. A seasonal hire finds the answer to a question there, with the page to back it up.
Recommended planFree: 100 notebooks, 50 sources per notebook, 50 questions per day.
It looks for the trade shows, festivals, and competitions planned near you, and gives the link to each organizer.
Recommended planFree to start: 3 “Pro” searches per day, 1 “Research” report per month. Pro, $20 per month (€22 on the French App Store).
Prices taken from the vendors’ official pages, dated on each tool page. These subscriptions are not included in Nova. Brands are named to identify the tools. No affiliation.
Nova recommends 6 to start with: ChatGPT, DeepL, Canva, Claude, Gemini Notebook, and Perplexity. All of them can be used for free to get started.
Yes. With a project that holds your rooms, your rates, and your policies, it drafts the reply to a booking inquiry or a review, in the guest’s language. The plan to choose: Free to start. Plus, $20 per month, if you use it every day.
With “Reply to guest reviews,” in ChatGPT (“Chat” mode). Allow 5 minutes the first time. A personal, calm reply, in the language of the review, written for people who are deciding whether to book.
No. Nova is software, not an accredited training provider: it issues no diploma or certification. It costs €19 per month for one person, and €129 per month for a team of up to ten people.